Some Microsoft customers (@hotmail.com, @live.com, @outlook.com, and @microsoft.com) have trouble receiving our initial confirmation. If you are still having trouble receiving the confirmation, please send us an alternative email address, and we will attempt to send it there.
It is also possible that your order has ended up in our "abandoned checkouts" section. We recommend sending us an alternative email address. We will be able to confirm whether or not your order has gone through if you are unsure--just contact us!