If you placed your order at gc2b.io: Your order should not receive any customs fees if you are in the EU/UK! We have absorbed these costs to help remove this barrier for our international customers. Orders placed at gc2b.io are shipped from the United Kingdom with Royal Mail. Orders going outside of the EU/UK may be subject to customs charges.
If you placed your order at gc2b.co: Customs and import duties may be applied to international orders when the shipment reaches its destination. Orders placed on gc2b.co ship from the USA. These charges are the responsibility of the recipient of the order. The fee's may vary depending on order value, country of delivery, and other factors decided by this countries government.
Packages are typically held until collected for a period of time. The amount of time your order is held will depend on the country of delivery. Contact your local customs office for more details. If you haven't picked your package up by then, it will be sent back to us. If your order is returned to us by customs, please be sure to contact us and we would be happy to have your order re-shipped!