What does "pre-shipment" mean on my tracking?

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  • Robin

    I've been watching my package extremely closely with the tracking number my girlfriend and I were given on December 23rd but it hasn't updated passed "order information received, shipment ready for ups" for a week! I understand there may be delays but a whole week and ups doesn't have the parcel in their hands. It doesn't even have a delivery date, I'm getting real anxious

     

    UPDATE!! everything's sorted out now! 😁 my tracking is working, and the customer support was lovely n friendly, apologies for being super worried! 💕

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