Your order is currently processing! It may be in the midst of being packed up to go out, or it is waiting to be picked up by the post. We have a 1-5 business day (M-F) processing time on orders. If your tracking has displayed "pre-shipment" for over 5 business days, and you are concerned there may have been a delay or error, feel free to reach out to our support email and we would be happy to help.
Keep an eye on your tracking for updates! You can sign up for package alerts via the USPS.com link that is provided with your shipping confirmation.