What to expect?
We know that every binder has a story and understand that every single story is so important. We are doing everything we can to ensure that we can continue our operations as safely and effectively as possible during this time.
What are you (gc2b) doing to keep me safe?
Our facilities are cleaned and sterilized regularly, our fulfillment team is equipped with hand sanitizer, disinfectant, and gloves to be worn by anyone receiving deliverables. We are taking all precautions we can, including implementing staggered shifts for our fulfillment team to promote safety within and without the workspace. Additionally, our team is actively practicing social distancing in and outside of the office to ensure that we’re looking out for our community as well as our team.
Will this affect my current order?
While these measures will slow down our normal operations, we hope that you understand the delays and continue to support us if you can at this time. Your current order may be slightly delayed or may not be affected at all. All orders take anywhere from 7-15 business days to process before they ship out. Rest assured, our fulfillment team is working hard to get your items packed and to the mail service as quickly as possible!
Will I still be able to place an order?
Yes. We aim to provide uninterrupted service for as long as it is possible to maintain a safe environment for our team, as we understand the deeply essential nature of our product.
Can I still exchange my order?
Absolutely! We are still processing exchanges, however, we ask that should you need to return a package, you do not require a signature in order to reduce social interactions with our delivery partners. All packages we receive, including exchange packages, will be placed in a 48-hour hold room before being handled or processed. Exchange processing times may be slightly delayed due to this. We estimate the processing time for a received exchange to be around 4 - 7 business days at this time.
Are you going to shut down?
We are continually observing the news and will be implementing any additional recommendations from our local and state Department of Health, the CDC, and the WHO. We are using every precaution to ensure the health and safety of everyone. While we have made many changes to remain open, we have also considered closing and have taken the necessary measures to prepare for that outcome. However, we truly understand how important it is to have access to our products and are doing all we can to maintain safe uninterrupted service during this time.
If you have any questions, you can reach out customer care team at support@gc2b.info
Please allow 3-5 business days for a response from our team.
Comments
14 comments
I placed my order on December 26. Have sent a few emails and not received any response. I am really hoping for some correspondence or to at least hear from somebody.
I ordered my binder on Jan 8th and it's stuck in pre-shipment still. It hasn't moved since then and I'm starting to get worried. I have contacted usps about the package. They said there is nothing they can personally do. They told me to contact the shipper. Which I have sent like 3-4 email every day to gc2b support and I haven't gotten anything back. I would like to know what is going on. If it is the scanning issue ? But usps did not mention that there was a scanning issue and they saw where the package was at last.
I placed my order on December 21, and it has been in processing since December 28. It has yet to ship and I have sent multiple emails for support. I loved the black binder I bought and was so excited to get new colors in. I want to hear something about my order or to receive my money back.
I ordered my binder on the 26th of December and it hasn't shipped yet. I sent a few emails about a week ago and I haven't been responded to and I'm starting to get a bit worried.
I ordered my binder on Jan 6th. It’s been stuck on pre-shipment for a while now. I am starting to get a bit worried.
ordered mine on dec 4th and its still stuck in preshipment. support informed me it's probably lost and gave me a code to reorder, however the one i ordered is now out of stock. im fine waiting, i just wanted to add my experience as well.
I placed my order December and it’s been in processing for about a month. I’ve sent two requests and haven’t received an answer back about anything from anyone
I placed an order at the end of December, got an email early January that my order had been processed and I received a shipping number. The package was never sent. USPS is still waiting to get the package to send. I’ve sent a few different emails and I still haven’t heard from anyone.
I placed my order on September 21th and emailed gc2b with they reconfirmed my order on Dec21st and I haven't heard anything from anyone since.
I ordered my binder on Dec 17, and I haven't gotten a confirmation or a tracking number. It's been 50 days. I'm not even mad about the wait, I just want to know what's going on with my order. I've emailed but every time I get the same answer that says I should get something soon. I'd hate to cancel my order but it's stressful not knowing what's going on
Hi all. I ended up getting my order when I filed a claim with my credit card company. Not a good look for gc2b, but at least I received what I paid for.
I just Order my binder on the 11th of February and haven’t gotten my tracking info what’s going on ?
I ordered my binder on the 9th of this month and haven’t gotten anything. No tracking information. I’m kinda worried. Any idea on what’s going on?
I haven’t got any update, except that this has been seen and they’ll see what’s going on. I’d like to know. I’m frustrated, this never happened before and usually any orders I’ve placed came quickly. I can’t wait for over a month. I’m just really frustrated
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