Until further notice, unfortunately, we are currently unable to ship to Australia and New Zealand due to the current mail service suspensions as a result of COVID-19 surges and closed borders. You can learn more about USPS suspensions and delays here.
We sincerely apologize for any inconvenience and frustration this may cause you. We are entirely aware of the severity and importance of having a binder and are working diligently to assist you to the best of our abilities.
If you placed your order to be shipped via USPS prior to the mail suspension that was implemented on October 5th, 2021, your package is currently being held at a shipping facility in New Jersey. We are currently collaborating with USPS to get these orders returned to our facility. Once we receive them, they will be re-shipped via UPS and you will receive a new shipping confirmation email containing your updated tracking information.
Exchange and Return:
If you need to send your binder back for an exchange, we will honor it even if it is outside of our standard return timeframe. If it is urgent, we will try our best to offset the return cost (to a max amount of the original shipping cost in the order).
We are here for you, we are listening to you, and we value each and every one of you.
Please feel free to reach out to our Customer Care team at firstname.lastname@example.org and we will get back to you as soon as possible.